Delivery

Delivery

We make and dispatch Trufflus products in small batches. Some products are kept in stock, while others are made to order, so dispatch times vary across the range.

The expected lead time is shown on each product page.

UK delivery

We currently deliver within the UK only.

Orders are sent using tracked delivery. Tracking information will be provided once your order has been dispatched.

Please note that the production lead time shown on a product page is the time before dispatch and does not include the carrier’s delivery time.

Dispatch times

Because different Trufflus products are made and stocked differently, there is no single dispatch time for every order.

Some products are normally available for dispatch within a few working days, while freshly made products may require up to 10 days before dispatch.

If your order contains products with different lead times, the order will normally be dispatched together once everything is ready.

Warm-weather delivery

Chocolate is sensitive to heat.

During periods of unusually warm weather, we may adjust or delay dispatch if we believe this will reduce the risk of your order spending unnecessary time in transit.

If your order is affected by a significant dispatch delay, we’ll let you know.

Once your order has been delivered, please bring it indoors promptly and store it in a cool, dry place away from direct sunlight and sources of heat.

Local collection

Local collection is available by prior arrangement.

After your order has been placed, we’ll agree a suitable collection time with you. Please do not arrive to collect an order without arranging a time first, as Trufflus does not operate as a walk-in shop.

Delayed deliveries

Once an order has been handed to the delivery carrier, occasional delays can occur outside our direct control.

If your tracking has not updated for an unusual length of time or you believe your parcel may be lost, please contact us and we’ll help investigate.

Damaged or incorrect orders

If your order arrives damaged, incorrect, or there is another problem with it, please contact us as soon as possible.

Where relevant, please include photographs of the product and its packaging so we can understand what has happened and arrange an appropriate resolution.