How are the bonbon boxes selected?

Our bonbon boxes are a maker’s selection from the current Trufflus collection. Exact flavours vary depending on what has been freshly made, so specific flavours cannot be guaranteed.

You can browse the current selection in our Flavour Guide.

Can I choose the flavours in my bonbon box?

Not currently. Boxes are filled with a selection from the current collection rather than built to order.

Where can I find ingredients and allergen information?

Full ingredients and allergen information are provided on the packaging of prepacked products.

For bonbons, you can also use the Flavour Guide to view ingredients and allergen information for individual flavours.

Trufflus products are made in a kitchen that handles multiple allergens. If you have a food allergy or intolerance, please contact us before ordering.

How should I store my chocolate?

Store chocolate in a cool, dry place away from direct sunlight and sources of heat. Do not refrigerate unless specifically instructed.

Individual product pages include any additional storage guidance.

What happens during warm weather?

Chocolate is sensitive to heat, so during periods of unusually warm weather we may adjust or delay dispatch to reduce the risk of your order spending unnecessary time in transit.

If your order is affected, we’ll let you know. Once delivered, we recommend bringing chocolate indoors promptly and storing it somewhere cool and dry.

How quickly will my order be dispatched?

Dispatch times vary by product. Some products are held in stock, while others are made to order.

The estimated lead time is shown on each product page. More information is available on our Delivery page.

Can I collect my order?

Yes. Local collection is available by prior arrangement. We’ll agree a suitable collection time after your order is placed.

What if my order arrives damaged or there is a problem with it?

Please contact us as soon as possible and include photographs of the product and packaging where relevant.

We’ll review what has happened and arrange an appropriate resolution, such as a replacement or refund. This does not affect your statutory rights.

Do you deliver internationally?

Not currently. Online orders are currently available for delivery within the UK only.

Do you offer chocolate tastings or events?

Yes. Details of current and upcoming experiences can be found on our Events page.

Do you offer wholesale?

Wholesale enquiries are welcome. Please contact us with some information about your business and what you are looking for.